{"id":317,"date":"2006-10-11T16:01:00","date_gmt":"2006-10-11T16:01:00","guid":{"rendered":"https:\/\/news.dacare-group.com\/2006\/10\/11\/on-site-support-engineer\/"},"modified":"2006-10-11T16:01:00","modified_gmt":"2006-10-11T16:01:00","slug":"on-site-support-engineer","status":"publish","type":"post","link":"https:\/\/www.dacare-group.com\/a\/on-site-support-engineer\/","title":{"rendered":"On-Site Support Engineer"},"content":{"rendered":"<p><strong>Company Introduction<\/strong>:<br \/>\nXXX is a world leader in enterprise infrastructure software, delivering powerful standards-based platforms for building enterprise applications and managing Service-Oriented Architectures even in heterogeneous IT environments. <\/p>\n<p><strong>Job responsibilities<\/strong>:<br \/>\n1.Identify client critical\/complex application issues through onsite support, recommend appropriate solutions, and resolve issue;<br \/>\n2.Communicate closely with the client about schedules, solution, possible risks, and appropriate action plan for system issues;<br \/>\n3.Working knowledge of the entire XXX product family and its application solution;<br \/>\n4.Familiarity with application architecture and risk assessment;<br \/>\n5.Ability to communicate effectively in both oral and written form;<br \/>\n6.Ability to manage client expectations and conflict at customer support;<br \/>\n7.Get high customer satisfaction through onsite support, help the services revenue income <\/p>\n<p><strong>Applicant requirements<\/strong>:<br \/>\n1.B.S. degree, preferably in computer science, information systems, engineering, or mathematics;<br \/>\n2.Typically 5+ years relevant technical work experience;<br \/>\n3.Typical experience in customer Supports, or developing software solutions on XXX product;<br \/>\n4.Ability and willingness to travel, as necessary. <\/p>\n<p><strong>Education<\/strong>: Bachelor or above <\/p>\n<p>* Please send us your complete resume (both in Chinese and in English) to:  &#8216;topjob_it076bj@dacare.com&#8217;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Company Introduction: XXX is a world leader in enterprise infrastructure software, delivering powerful standards-based platforms for building enterprise applications and managing Service-Oriented Architectures even in heterogeneous IT environments. 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